The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Prepare for data collection
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Study and clarify survey questions and call/contact guide Completed |
Evidence:
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Discuss operational boundaries and fulfilment processes with relevant personnel Completed |
Evidence:
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Review and develop a clear understanding of the relevant legislation, codes, regulations and standards that apply to contact Completed |
Evidence:
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Develop proficiency in the use of the technology being utilised Completed |
Evidence:
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Identify source of call targets Completed |
Evidence:
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Review and develop a clear understanding of the calling strategy Completed |
Evidence:
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Conduct data collection for research/survey
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Make calls in the most efficient manner possible Completed |
Evidence:
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Follow the call/contact guide within operational boundaries Completed |
Evidence:
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Establish customer availability and willingness to participate in research Completed |
Evidence:
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Inform customer of survey details, purpose and approximate time survey will take Completed |
Evidence:
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Accurately record customer responses Completed |
Evidence:
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Answer customer queries or refer to appropriate person Completed |
Evidence:
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Observe relevant legislation, codes, regulations and standards throughout contact Completed |
Evidence:
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Undertake work in a manner that is safe to self and co-workers Completed |
Evidence:
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Record campaign results
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Record outcomes and present results in accordance with policy Completed |
Evidence:
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Record, report and action difficulties encountered in accordance with policy Completed |
Evidence:
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Assess and analyse performance against agreed targets Completed |
Evidence:
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Amend database where applicable Completed |
Evidence:
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